Full Complaint:We dropped behind to my home loan XX/XX/XXXX and you can contacted Caliber on XX/XX/XXXX to go over what my selection were to get rid of the default. Per XXXX ( staff id XXXX ), I could increase my personal forbearance otherwise sign up for loss mitigation and you may she’d send paperwork on my home. Toward XX/XX/XXXX XXXX ( staff id XXXX ) stated that my personal deferment arrangement try owed straight back of the XX/XX/XXXX with home financing fee due XX/XX/XXXX. I never ever gotten so it contract neither performed We get any cellular telephone calls on the a possible deferment. For the XX/XX/XXXX, XXXX ( worker id XXXX ), stated that easily are struggling to make a fees then I’d need make an application for losses minimization. I informed XXXX our very own adversity could be fixed so we you can expect to restart money XX/XX/XXXX however, XXXX mentioned that wasn’t an option and so i submitted my records toward XX/XX/XXXX. For the XX/XX/XXXX a letter is shipped claiming my request recommendations is refuted due to me personally not taking the newest deferment choice. My mortgage company pushed me personally into an agenda that i cannot follow, pressuring us to apply for an option merely to be denied. I’ve simply adopted the brand new education out of my personal mortgage company and you can will today remain abandoned.
Issue Info:
For having the deal finished i needed seriously to On the period we were struggling to improve trail costs.
Since then our state has evolved you want to just take Caliber abreast of the offer. Since we can pay for it Quality really wants to create a ( DIL ). Indeed every Quality has only come wanting starting an excellent DIL for a long time now. We were really surprised when Caliber considering us the mortgage Modification. Happily surprised. Now that we are able to manage they we feel they don’t require me to Modify the loan. We believe the mortgage modification promote because of the Quality is actually a phony render it realized we are able to maybe not navigate to this website afford the money within time so they really offered it so you can you. Since we are able to pay for they they won’t provide so you can you. We believe Quality is truly from the real estate business perhaps not the mortgage company. They use the latest ( DIL ) to build up qualities then promote the fresh new to their brother organization the newest XXXX XXXX XXXX for a cheap price then your Believe resells they at the a revenue. We believe the newest Fed produces whole in order to Caliber on the losings to the financing and are also tearing of tax Payer towards the a primary Group height. You need to investigate so it.
Issue Info:
Full Complaint:On XX/XX/XXXX, I contacted Caliber Home Loans to inquire a refinance letter received in the email. I spoke with XXXX XXXX from Caliber Home Loans who gave me more details regarding the refinance letter I had received in the mail. He reviewed my existing mortgage and recommended doing a refinance to a 10 year mortgage since the payment would only be <.00>more and we would save $ XXXX in interest compared to a 15 year mortgage. I mentioned that we had a home equity line of credit on the property as well as the mortgage from Caliber Home Loans. We discussed the amount the home equity line of credit was and the current balance of both loans. He said the home equity line of credit wouldn’t be an issue since the mortgage and balance of home equity line of credit was less than my current mortgage loan was originated for. He told me that I had to pay <.00>for a credit check to move forward so I did. I submitted all required documents that day. He explained that the closing was going to take several months due to the low interest rates and all the refinances going on so don’t expect any communication for a month or two. On XX/XX/XXXX, I received a letter from Caliber Home Loans saying the loan application was ” Withdrawn by Applicant ”. I immediately reached out to XXXX XXXX trying to understand why the letter stated that I request to cancel the loan. He responded by saying ” Looking at the notes it looks like there was a second mortgage/lien found on the property. We can not subordinate it. “. I asked him for more details about the second mortgage since I am not aware of one and he stated that the HELOC is considered a second mortgage. I tried to contact Caliber Home Loans Advocacy Department however it plays a message saying to call during normal business ( which I was ) and then hung up. I called Caliber Home Loan ‘s customer service normal and was informed by a agent that that Advocacy Department phone system was down and to try later. I requested an executive path and was told that the best I could get was a call back when the system is back up or to call back after the system was back up.